Q-SYS Quality System

FAQs


Frequently Asked Questions


How would I decide which Q-SYS module is appropriate for our needs?
Clyde Computing will carry out a free survey to establish your organisation's requirements.
If we start with just one Q-SYS module or PC, can the system be extended later?
Yes, many of our customers started that way. Most modules share the Specification Module though, so this only needs installing once.
If we install Q-SYS in just one department, can it easily be extended further?
Yes, you just purchase another licence for the module you are using. If you have a three-user system, for example, ANY three users in your organisation can use Q-SYS at the same time. Q-SYS can be installed on as many PCs as you wish. We also have reduced-price modules that allow viewing and reporting, but not data entry.
My IT department tell me that Q-SYS would need to be installed using Citrix Virtual Desktops. Is this possible?
Yes, we have several customers who run Q-SYS in this way, and it's very fast too. It can be a big money-saver if you have more than one site, as software licences can be shared between sites, and enables Q-SYS to run as a company-wide solution, with only one system to configure.
Do I need specialist hardware to run Q-SYS?
No, Q-SYS runs on standard Windows PCs. Server operating systems can include any current version of Windows Server and you can even use a standard PC as a server if you wish. Q-SYS is also supported in virtual server environments such as VMWare.
Can I see a customer who is running Q-SYS?
Yes, we have several customers who are usually happy to receive visitors. Obviously, such visits can be quite time-consuming for them, so we encourage you to visit only when you have seen Q-SYS demonstrated by us, and a survey and proposal has been prepared. Or why not chat to them on the phone about their experiences?
What reporting tools are provided with Q-SYS?
Extensive facilities are built into the system to enable reports to be designed and previewed, and then printed or sent to PDF. Report design can include programming instructions to enable the most complex computations and formatting to be carried out. No third-party reporting software is required, except that it's useful to have Microsoft Excel™ for graphics.
Can I output Q-SYS data to Microsoft Excel™ or other systems?
Data export is built into Q-SYS and a range of file formats is available including Excel™, CSV, XML etc. We can create routines that update your existing spreadsheet designs, using DDE, if necessary.
How is the information held in the Q-SYS database?
Q-SYS is designed around a common set of databases in which key information is stored just once. Databases use an internal Equinox format, which makes them completely secure from alteration by other software.
How secure is Q-SYS?
System security is comprehensively considered throughout. You will find that Q-SYS enables you to easily meet the requirements of ISO 17025. As well as login security, each user has their own login name and passcode. To use any menu option, each individual user must be defined in the security database. Users belong to user groups. Security is set up at group level for ease of management. User groups are given access rights on a module by module basis. There are many defined operations for all modules, such as entry, record editing, adding a new record, record deletion, etc., which members of the user group may, or may not, be able to carry out. There are also special operations unique to a particular Q-SYS module. It's necessary for a user to enter their correct personal passcode before they can carry out the specified operation and/ or save their changes. In order to avoid tedious repeated passcode entry for similar operations (a series of test result entries, for example), a time-out can be set for each workstation. If a similar operation is carried out a second or subsequent time within the timeout period, the passcode is not requested again. Users are forced to change their passcodes at intervals determined by the system supervisor, who can also determine the minimum passcode length and security strength. Every critical record stored in Q-SYS has stored against it the date, time, user ID and workstation ID where the record was created and last amended. Some modules also maintain a complete audit trail of all previous entries. Record deletions and other error messages are also logged to the System Error Log.