We’ve built long-standing relationships with clients so that any problems are diagnosed and corrected quickly and efficiently. All Q-SYS customers have ongoing software support and maintenance once their system has been initially configured and installed.
You speak directly to the team who design and write the software, so you can be sure that any queries and issues will be dealt with swiftly and efficiently by people who understand your operation.
For a half-yearly or yearly charge based on the value of the Q-SYS software installed, your organisation receives:
We also remotely configure your new or replacement Q-SYS PCs for you, so this is a task your own IT department does not have to carry out. We’ll also advise and configure backup routines of the live database, help perform server migrations, analyse any performance issues with built-in tools, and diagnose email, connectivity and instrument interface issues.
All support requests and their resolution are logged, and we use our own Q-SYS Customer Management module to analyse trends and pick up any repetitive issues.
Clyde Computing use TeamViewer™ for remote support. This allows us to support our customers directly on their desktops or servers without having to be physically on site. Not only is this quick and efficient but all that's required is a working internet connection. We can use three TeamViewer services:
A pop-up appears on our Support Desk and we also receive an email that you are waiting for a connection. When we respond, you just need to click to indicate you accept, and we can see and if necessary control your desktop, and also copy over any files that are needed.
Host can be permanently installed on a PC or server. This allows us to connect without any intervention, and is particularly useful for server access.
Quick Join is used just for meetings or training.
Alternatively, please fill in the form below regarding your support request. A member of Clyde Computing will be in contact to discuss your problem, usually within 2 hours.